Lazy....Economy, and Other Musings

After my glorious rant before, you'd think I'd run right out and try to switch banks. The truth is my work hours keep me away while the banks are open. I have, however, found out there is a branch of a particular bank I want to check on close to my house, so maybe over a weekend or a day off I can run up there and get this business straightened out.

On a positive note, despite what the government is trying to do to the economy, it seems to be starting to recover on its own. With the DOW approaching 8000 again, things are starting to look up in various markets. Let's just hope it continues. My only problem is not having any cash to invest now, because man, I would make a killing :).

The other day I was listening to a local talk radio show, and the host brought up coupons. Specifically, he was wondering if people who thought coupons were too much of a hassle were starting to use them if they had them, or were actively hunting them. I suppose I'd fall into the category of using them if I have them, but I'm definitely not actively seeking them out. Perhaps I should. Let me pose this question: how many of you are using coupons more when you didn't before? Also, if you are, where is a good and easy place of finding them? :). Like I said before, I'm too lazy to put too much effort into anything for too long :).

Until next time..

How Chase is Screwing Its Customers

I know times are a bit lean, especially if you are a financial institution. However, this doesn't give you the right to take it out on your customers in a somewhat captive market.

This story I have heard from multiple sources who come from every walk of life. Until it became my own, I wasn't aware of it. After things affected me and I started looking into the problem more, I became increasingly annoyed with those responsible.

Here's the deal. I've been a customer for chase for quite a few years. I've got a decent credit rating, always paid my bills on time, and brought quite a bit of business to Chase. I was a "responsible customer" as you might want to call it.

The financial crisis hit, and can be boiled down to irresponsible banks giving loans to irresponsible or ill-informed people who couldn't afford said loans. These handful of people completely crippled the financial system because so much was riding on the product they were failing to support.

Fast forward a couple months, and I get a notice in the mail from Chase stating they are changing the terms on my Credit Card. These types of things aren't really that big of a deal, but I actually decided to read this one a bit more closely. Even though I've been a good customer, a "responsible" customer, my interest rate was being changed from 6.5% fixed to 10.99% variable -- which in today's market puts it around 13%. So, for being responsible, I get "rewarded" with a 116% increase in my interest rate wheras those who have been irresponsible with their funds are getting handouts (bailed out) from the government. The interest rate I was moved to is higher than my first credit card I got when I was in HIGH SCHOOL working part time -- and had no credit history.

More stories I've heard range from adding monthly service fees to boosting interest rates even higher -- upwards of 22%. After some heated messages I finally got a reason -- "we needed to adjust our terms to make these products more profitable". So, due to their bad business decisions, those of us who did nothing wrong are being shouldered with carrying the company out of this mess.

As I noted in a previous post, I'm working on moving my business elsewhere. To reference the "captive market" comment above, in today's climate it is getting increasingly hard to find someone willing to take on a large chunk of unsecured debt i.e credit card balances. As soon as I can find somewhere I can move to, I am jumping ship and I hope that most of Chase's customers are in a position to do so.

I know you're hurting, but alienating your good customers is not the way to make it through unscathed. This is the same backward mentality that keeps certain parties from cutting taxes to stimulate the economy because they think it will cut into their tax revenue too much. Here's a news flash -- you put more money back into people's pockets they will spend it. The tax revenue collected from this spending would far outweigh the cost of giving people money back.

As the saying goes - "I'll promise to be nicer when you promise to be smarter". Here's to you Chase.